Our refunds and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be elidgeble for a return, your item/s must be unused and in the same condition that you recieved it. It must also be in the origional packaging.
Non-returnable items:
Gift cards
Downloadable software products
Sale items
To complete your return, we require a recipet or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in it’s original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is recieved and inspected, we will send you an email to notify you that we have recieved your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t recieved a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is offically posted, next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at info@knightsofwindsor.com
Sale items
Only regular priced items may be refunded. Sale items are exempt from a refund or return.
Exchanges
We only replace items if they are defecitve or damaged. If you need to exchange it for the same item, send us an email at info@knightsofwindsor.com
Gifts
If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift crefit for the value of your return. Once the returned item is received, a gift reciept will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should send us an email and we will inform you of the address.
You will be repsonisble for paying for your own shipping costs for your returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You may consider using a tracked service as we cannot guarrentee that we will receive your returned item.
Other policies
Please click here if you would like information for our privacy policy, here if you would like information for our terms and conditions, and click here if you would like information for our refunds and returns policy.
